Terms of Use
Agreement to Terms
Nataly Kais (hereinafter referred to as “the Artist”) operates an online platform for the sale of original and limited edition artworks and products (collectively, “Products”) at https://natalykais.ca (hereinafter, the “Website”). All purchases made through this Website are governed exclusively by the following Terms and Conditions. By placing an order, the purchaser (“Buyer”) agrees to be bound by these Terms. Any terms provided by the Buyer that deviate from those listed here shall not apply.
Products
Each Product is produced based on the Buyer’s order. The Buyer acknowledges that the final quality may vary slightly due to print production processes and material characteristics, and accepts that minor differences in color, texture, or format from what is shown on the Website are natural. Additionally, materials may change over time (e.g., slight fading or weathering) due to environmental conditions or improper care. These natural changes do not constitute defects. All sales are final, and Buyers are encouraged to review their orders carefully before completing checkout.
Pricing & Shipping
All prices are listed in U.S. Dollars (USD). Orders within Canada, the U.S., and internationally are typically shipped via Canada Post or USPS. Some orders may be fulfilled via alternate postal services based on location or logistics. Estimated delivery times are:
3–18 business days (USA)
7–22 business days (Canada/International)
Shipping times are estimates only and not guaranteed. The Artist is not liable for lost, stolen, or damaged items during transit unless insurance is selected at checkout. If a Buyer fails to provide a valid shipping address, neglects to retrieve the package, or fails to pay customs/duties, the order may be returned. A re-shipping fee will be required for any returned package. If the Buyer does not respond within 14 days of notification, the order will be considered abandoned.
Any orders suspected to be made using automated bots may be canceled at the Artist’s discretion. A 15% restocking fee may apply.
Shipping information updates must be submitted within 48 hours of placing the order by emailing info@natalykais.ca.
Refunds & Replacements
Due to the limited and often custom-made nature of the Products, all sales are final. Refunds or replacements for damaged items may be offered at the Artist’s discretion. Damage claims must be submitted within 48 hours of delivery. In the case of non-delivery, claims must be submitted within 60 days of the order date. Refunds for customs fees or VAT are the sole responsibility of the Buyer and must be handled with the customs office directly.
Order Cancellations
Orders may be canceled in the case of inventory errors or internal issues. The Artist also reserves the right to cancel orders at their sole discretion. In such cases, full refunds will be issued. Transactions flagged as automated may also be canceled, with a 15% restocking fee applied.
Order Processing & Delivery
Orders are usually processed within 2 weeks unless otherwise stated. If the ordered item is no longer available, the Artist will notify the Buyer and issue a refund. Refunds are processed within 3–7 business days.
Payment
Payment is accepted via credit cards available at checkout. All transactions are securely processed.
Warranty & Liability
The Artist is not liable for minor differences in Products as outlined above under “Products.” In the event of visible damage or incorrect items, Buyers must notify the Artist immediately. Defective or incorrect items must be returned in their original packaging. The Artist is not responsible for technical issues with the Website or external websites.
Copyright
All content on natalykais.ca — including images, text, design, artwork, graphics, and code — is the property of the Artist and protected by applicable intellectual property laws. No content may be copied, distributed, displayed, or otherwise used without express written permission.
Privacy Policy
By placing an order, the Buyer agrees that their name, email, phone number, and shipping address may be used by the Artist for order processing, communication, and promotional purposes. Personal data may be shared with shipping providers or third parties solely for order fulfillment. Buyers may unsubscribe from communications or request data removal by contacting info@natalykais.ca.
Governing Law & Dispute Resolution
These Terms are governed by the laws of Canada. Any claims must be filed within one (1) year of the incident. Should a dispute arise, both parties agree to attempt to resolve the issue in good faith. If unresolved within 30 days, the matter may proceed to mediation. Legal costs may be recoverable by the prevailing party.
Contact
For any inquiries, please email: info@natalykais.ca